Jeff Chandler, Founder of WPTavern | WordPress Community Expert
Cleveland Ohio, Eastern Timezone
[LinkedIn Profile] | [X Handle] | [jeffc at jeffc.me]
Professional Summary
Founder of WPTavern with 17 years of experience in the WordPress ecosystem. Proven expertise in customer support, product advocacy, documentation, quality assurance, community building, and social media engagement. Direct, detail-oriented, and a strong team collaborator looking for a dynamic role with growth opportunities.
Professional Experience
Founder & Editor
WPTavern | 2007 – 2013
- Established WPTavern as a leading site for WordPress news and insights.
- Built and maintained relationships within the WordPress community.
- Authored and published numerous articles, podcasts, and reviews on WordPress-related topics.
- Sold the website to Matt Mullenweg, co-creator of WordPress.
Publisher & Editor
Audrey Capital | 2013 – 2018
- Maintained WPTavern as a leading site for WordPress news and insights.
- Built and maintained relationships within the WordPress community.
- Authored and published numerous articles, podcast episodes, and reviews on WordPress-related topics.
Publisher
Convesio | 10/11/2021 – 12/6/2021
- Authored and published articles on WordPress-related topics on a monthly basis.
Publisher
WPEngine | 6/22/2022 – 3/5/2023
- Authored and published numerous articles on WordPress-related topics on a monthly basis.
Marketing Generalist
StellarWP | 4/21/2023 – 2/19/2024
- Enhanced customer satisfaction through direct support and engagement.
- Advocated for product improvements based on user feedback.
- Executed Marketing Strategies
- Communicated directly with customers via Email Lists and Social Media
- Contributed to product development and marketing initiatives.
- Played a key role in customer engagement and community building.
Outreach Coordinator
Mindsize | 3/18/2024 – 7/29/2024
- Managed Existing Partnerships
- Established New Partnerships
- Coordinated and Executed Marketing Campaigns
- Was a Force Multiplier in Getting People to Refer Work to the Agency
Founder
WP Mainline | 2021 – Present
- Authored and published numerous articles, podcasts, and reviews on WordPress-related topics.
Examples of My Work
I created a video for YouTube based on a Knowledge base article so customers of the product can see what they’re supposed to do instead of reading about it.
Here’s an episode of a WordPress podcast I produced.
Key Skills
- Customer Support provider that deals with customer issues with efficiency and care.
- Passionate Product Advocate who can obtain a deep understanding of your product features and benefits, committed to driving customer engagement and satisfaction. Skilled in articulating complex product information in a user-friendly manner and building strong relationships with customers to foster brand loyalty and drive adoption.
- Documentation & Quality Assurance with experience in creating comprehensive documentation and ensuring product quality. Proficient in developing knowledge base articles and standard operating procedures while conducting thorough testing to identify and resolve issues before product release.
- Community Building with a talent for fostering vibrant, engaged communities. Expert in creating and executing initiatives that enhance member interaction, drive participation, and build strong, supportive networks.
- Social Media Engagement. Skilled in developing and implementing strategies to enhance brand presence across social platforms. Proficient in crafting compelling content, engaging with followers, and analyzing performance metrics to optimize social media campaigns and drive growth.
- Project Management with a robust ability to oversee and execute projects from inception to completion. Skilled in developing project plans, coordinating cross-functional teams, and ensuring timely delivery of high-quality results while adhering to project scope and objectives.
- Video & Podcast Production with a strong background in creating engaging multimedia content. Proficient in production including scripting, filming, editing, and post-production, with a focus on delivering high-quality video and audio content that resonates with audiences and supports strategic goals.
- Hosting and administering numerous webinars
- Analyze market trends and customer needs to inform product strategy.
- Develop and refine product messaging that differentiates from competitors.
- Collaboration: Work closely with sales, product, and engineering teams to align on product goals.
- Monitor and report on product performance, using insights to optimize strategies.
- Develop engaging marketing content s;;uch as product demos, case studies, and blog posts.
- Gather customer feedback and advocate for their needs in product development.
- Identify and pursue opportunities for growth in new markets or segments.
- Keep an eye on the competition and adjust strategies accordingly.
Technical Proficiencies
- Google Workspace (Sheets, Docs, Slides, Mail)
- Monday.com
- Asana
- Slack
- Loom
- CleanShot/ShareX
- JIRA
- Active Campaign
- LoopedIn
- Trello
- Pipedrive
- Mailchimp
- Fathom Analytics
- Harvest Time Tracker
Notable Achievements
- Leveraged interpersonal skills to resolve conflicts and build stronger teams.
- Implemented organizational strategies to streamline workflows.
- Identified and documented a new feature that would have immediately boosted company revenue.
References
Available upon request.
Contact
If you have an employment opportunity that aligns with my experience and skills, please contact me via the form on this site or send me a direct message on X.